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  Public Ticket #1530764
Stack Tabs not displaying icons and jumping to two lines
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  • Caleb Keiter started the conversation

    No matter what Font Awesome icons I put into tabs 2 and 3, they do not display. Tabs 1, 4, and 5 work fine. 

    Also, when I click on a tab to expand it, Stack Tabs pushes tab 5 down onto another line below the main accordion display. 

    See attached screenshots.

    Thanks!

    Attached files:  Screen Shot 2018-04-05 at 1.55.49 PM.png
      Screen Shot 2018-04-05 at 1.55.36 PM.png

  •  1
    Clive replied

    Hi Caleb,

    Thanks for submitting a ticket on this. Sorry you experienced an issue with the plugin. We would be happy to take a look. Most likely, it has to do with your theme's CSS code. We have seen this happen once before and it was related to the theme's CSS code. The good news is that we were able to fix it.

    If you can provide us access / FTP credentials, we can have our engineers take a deeper look so they can work on a fix for it. Can you please reply with the Admin and FTP login credentials (username / password) that will allow us to look at the admin site of your site? This ticket is private so the credentials will not be shared publicly.

    We can then take a look and see what may be causing the problem (and how to fix it).

    Thanks! 

    Clive

  •   Caleb Keiter replied privately
  • Caleb Keiter replied

    Hi Clive, any updates here?

  •  1
    Clive replied

    Hi Caleb,

    We have not been able to replicate the issue. This limits our ability to troubleshoot the issue. When we've seen an issue similar to this in the past, it was related to the theme the customer was using. You may be able to make some updates to your CSS to fix this issue.

    If you can, send me the public page of the site you're trying to embed the StackTabs on and we'll keep taking a look at it. But if you can, take a look at the CSS as the best channel to fix this.

    Thanks!

  •   Caleb Keiter replied privately
  •  1
    Clive replied

    Hi Caleb, just wanted to quickly let you know that our team is looking into this. I don't have an update yet. We're trying to determine what theme this is and why it is causing this problem. Most likely related to CSS within the theme or page builder.

    I'll update you soon.

    Thanks!

  • Caleb Keiter replied

    Thanks, Clive.

    It's a custom Wordpress theme.

  • Caleb Keiter replied

    Hi Clive, any updates, here? Thanks!

  •  1
    Clive replied

    Hi Caleb,

    We have tried to investigate this, but sadly, we are not able to replicate the issue on any of the themes we are set up for testing. The best we can tell, there is a problem with the custom theme's CSS code. If you have a resource that knows your theme's custom CSS code, you can probably resolve this issue.

    Otherwise, if you are not able to update your theme's CSS, you can request a refund for this plugin through Envato.

    So sorry we were not able to help more, but without access to the theme, there is not much we can do to help.

    Thanks!

  • Caleb Keiter replied

    OK, thanks for trying, Clive.