Okay
  Public Ticket #1278136
The plugin doesn't work
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  • Noah Smits started the conversation

    Dear,

    I bought and installed the plugin and put the shortcode in a text post, however I don't see the tabs. Only vertical dots..

    www.pauwagency.nl

    Can you help me?

    Best 

    Noah

    Attached files:  Screen Shot 2017-08-20 at 19.16.38.png

  •  1
    Clive replied

    Hi Noah,

    My name is Clive and I work with the Support team.

    Thanks for submitting a ticket on this. Sorry you experienced an issue with the plugin. We would be happy to take a look. Most likely, it has to do with your theme's CSS code. We have seen this happen once before and it was related to the theme's CSS code. The good news is that we were able to fix it.

    Would you be able to provide us access / FTP credentials to the site? This would allow our engineers to take a deeper look so they can work on a fix for it. Can you please reply with the Admin and FTP login credentials (username / password) that will allow us to look at the admin site of your site? This ticket is private so the credentials will not be shared publicly.

    We can then take a look and see what may be causing the problem (and how to fix it).

    Thanks! 

    Clive

  •   Noah Smits replied privately
  • Noah Smits replied

    Hi,

    Can someone reply to this?
    It has been 2 days ago now...

    Best,

    Noah

  •  1
    Clive replied

    Hi Noah,

    We have tested the plugin and we cannot replicate the issue. This makes it difficult to troubleshoot. The issue is most likely with the theme you are using. Theme support falls beyond and outside what we normally offer support on. But we are still going to try to find a solution for you (fixing the CSS of the theme). Our team is investigating this now and we should know something more by tomorrow.

    We'll keep you posted.

    Thanks!
    Clive

  •  1
    Clive replied

    Hey Noah,

    Our engineers have been trying to troubleshoot this, but we cannot find the page on your site that has the stacktabs on it. Can you please send me the URL of the page that has StackTabs implemented on it?

    Thanks!

    Clive

  • Noah Smits replied

    Hi,

    Alright, thought you just wanted to check the system.
    I placed it on a page that's not in use:

    http://pauwagency.nl/online-adverteren-reclame-maken-internet-marketing/

    Best!

    Noah

  •   Clive replied privately
  •   Noah Smits replied privately
  •   Noah Smits replied privately
  •  1
    Clive replied

    Hi Noah,

    We think the problem is from the page build you are using with your theme. We set up a test page on the site to show how you can display the StackTabs plugin. Here's the page:  http://pauwagency.nl/test-stacktabs/

    The problem with the page builder that is being used is that there are already a lot of other shortcodes being used in the page builder. This is causing the shortcode to get wrapped between paragraphs tags (<p>), which is interfering with the stacktabs plugin script.

    Take a look at how the stacktabs shortcode is implemented on this page http://pauwagency.nl/test-stacktabs/ and try to implement in a similar fashion on other pages where you want to use the plugin.

    Hope this helps. Let us know if any clarification is needed.

    Thanks!

    Clive